Samsung · Washing machine

Samsung washer 5C or 5E error

Error5C / 5E

The washer has not drained within the expected time. Start with the drain filter, hose, and household drain.

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Source-linked guidance reviewed against Samsung support.

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What the code means

Drainage problem

Water may be hot. Allow it to cool and prepare towels before opening the emergency drain.

Typical symptoms

01Water remains in the drum

02The cycle stops before spinning

03A 5C or 5E code appears

Likely causes

Start with the least invasive explanation and stop if the check requires internal electrical or sealed-system access.

01Blocked pump filter

02Kinked or frozen drain hose

03Restricted household drain

04Drain pump fault

Safe next steps

1
Switch off and unplug the washer
Follow the exact model manual where access or reset steps differ by product series.
2
Drain residual water using the emergency hose if fitted
Follow the exact model manual where access or reset steps differ by product series.
3
Clean the pump filter and inspect the drain hose
Follow the exact model manual where access or reset steps differ by product series.
4
Run a short rinse and spin test
Follow the exact model manual where access or reset steps differ by product series.

When to stop

Stop if you see damaged wiring, smell burning, find an active leak, suspect gas or refrigerant, or need to remove a sealed electrical cover. Use a qualified appliance technician.