Washing machine not draining
Start with installation and maintenance checks before assuming the drain pump has failed.
First safe check
Inspect the drain hose.
Look for a kink, bend, damage, or incorrect position. Follow the installation limits in the manual for your exact model.
Most useful checks
- 1Switch off the washer
Disconnect power before touching filters or hoses.
- 2Check the drain hose
Incorrect installation is a common reason for drainage problems.
- 3Clean the accessible pump filter
Only if your front-loading model has one; prepare for residual water.
- 4Run the manufacturer's test cycle
If it still does not drain, service may be required.
✓
Cross-checked: Samsung's official drainage guide lists levelling, hose inspection, and pump-filter cleaning for applicable front loaders.
Samsung source ↗When to stop
Arrange service if the pump only hums, the breaker trips, there is a burning smell, water leaks from inside the cabinet, or the model has no user-serviceable filter.