Nespresso Vertuo empty cup after a brew cycle
ErrorEmpty cup — damaged capsule or leak
Official Nespresso guidance for Nespresso Vertuo UP machines covered by the Denmark support FAQ explains the cup remains empty even though the machine completes a cycle. The behavior is model-specific and should not be merged with another Nespresso machine family.
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Reference source listed as Nespresso official Vertuo waste and empty-cup FAQ.
Open official source ↗What the code means
Nespresso identifies a possible damaged capsule or leak after excluding normal waste water
Disconnect power if water reaches the base or plug. Do not operate a machine with external leakage.
Typical symptoms
01The Nespresso Vertuo UP machines covered by the Denmark support FAQ shows the cup remains empty even though the machine completes a cycle
02Brewing, heating, frothing, or pairing does not behave normally
03The behavior returns when the same model-specific condition is present
Likely causes
Start with the least invasive explanation and stop if the check requires internal electrical or sealed-system access.
01Nespresso identifies a possible damaged capsule or leak after excluding normal waste water
02A capsule may not seal correctly, or water may be escaping from the machine
03The exact model procedure or operating state is still active
Safe next steps
- 1Check whether the liquid stayed inside the waste container
- 2Inspect the counter and underside for external water
- 3Eject the capsule and inspect it for damage
- 4Run one test with a new, undamaged capsule
- 5Stop and contact Nespresso if the cup remains empty or the counter becomes wet
Step-by-step repair
- 1A new-capsule test is the only bounded user check. Do not order a seal, pump, or brew head from an empty cup alone.
Repair details
€Estimated cost
The capsule test has only the normal consumable cost. External leakage requires a model-specific service quote.
The capsule test has only the normal consumable cost. External leakage requires a model-specific service quote.
⏱Estimated time
Allow about 10 minutes for a dry-area inspection and one new-capsule test.
Allow about 10 minutes for a dry-area inspection and one new-capsule test.
🔧Tools
Dry cloth, New undamaged compatible capsule, Shallow tray for external observation
Dry cloth, New undamaged compatible capsule, Shallow tray for external observation
▣Spare parts
No replacement part is indicated until Nespresso confirms the exact cause.
No replacement part is indicated until Nespresso confirms the exact cause.
What not to do
- Do not keep brewing a machine that leaks externally
- Do not place towels over electrical areas while powered
- Do not open the base
Preventive maintenance
- 1Use undamaged capsules and empty/clean the waste path at the stated interval.
Frequently asked questions
Is coffee or water in the waste container always a leak?
Nespresso distinguishes normal waste from external leakage.
What if a new capsule still gives an empty cup?
Stop and contact Nespresso.
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