Samsung washer UE / Ub error
ErrorUE / Ub
Samsung uses UE and Ub for an unbalanced load during spinning. Redistribute the load, confirm the washer is stable, and stop if the code returns with a balanced load.
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Reference source listed as Samsung US washing-machine information and error codes.
Open official source ↗What the code means
The washer cannot spin because the load is unbalanced
Do not reach into a moving drum or force repeated high-speed spins. Pause the cycle and wait until the drum is fully stopped before redistributing laundry.
Typical symptoms
01UE or Ub appears during spin
02The washer pauses or repeatedly tries to rebalance
03A single heavy item or an unstable installation may trigger the code
Likely causes
Start with the least invasive explanation and stop if the check requires internal electrical or sealed-system access.
01Laundry is gathered on one side of the drum
02A single bulky item cannot balance
03The washer is not stable or level
Safe next steps
- 1Pause the cycle
- 2Check that laundry is spread evenly in the drum
- 3Confirm the washer is on a flat, stable surface
- 4Redistribute the load and restart the spin
- 5If washing one item, add similar items to balance the load
Step-by-step repair
- 1Redistribute laundry evenly
- 2Adjust the washer feet only as the installation manual shows if the machine is not stable
- 3Run one short spin test
- 4Stop and arrange service if the code returns with a balanced load on a stable surface
Repair details
🔧Tools
Spirit level if the installation manual requires levelling, No replacement part is recommended for the official first checks
Spirit level if the installation manual requires levelling, No replacement part is recommended for the official first checks
What not to do
- Do not keep forcing repeated high-speed spins with an unbalanced load
- Do not reach into a moving drum
- Do not assume a suspension or motor part is faulty from the code alone
Preventive maintenance
- 1Avoid washing one heavy item alone
- 2Check that all feet remain stable after moving the washer
Frequently asked questions
What does Ub/UE mean?
Samsung says spinning is not working because the load is not balanced.
Can a single item trigger it?
Yes; Samsung advises redistributing the load and checking for a single item.
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